For all services of Kurhaus Dhonau GmbH
Felkestraße 100 | 55566 Bad Sobernheim | Tel. +49 (6751) 9339 -0 | firstname.lastname@example.org | www.bollants.de to consumers (§ 13 BGB) these general terms and conditions apply.
2. Contracting Party
All purchase agreements are concluded with Kurhaus Dhonau GmbH
Felkestraße 100 | 55566 Bad Sobernheim | Tel. +49 (6751) 9339 -0 | email@example.com | www.bollants.de.
In case of questions or complaints we are available on weekdays (Mo-Fr.) from 9:00 to 17:00 on phone number +49 (6751) 9339 -0 or per e-mail firstname.lastname@example.org.
3. Offer and Conclusion of Contract
3.1 The presentation of services/products in the online shop is not a legally binding offer, but an invitation to order. Errors excepted.
3.2 By clicking the button "Order with obligation to pay" in the last step of the ordering process a binding order is placed for the services/products contained in the shopping cart. The purchase contract is concluded as soon as the order is accepted through a confirmation immediately after receipt of the order. This order confirmation will be displayed on the website and sent at the same time by email.
4. Cancellation Policy
4.1 Right of Withdrawal
You have the right to cancel this contract within fourteen days without stating a reason if the service agreed in the contract has not yet been performed or part of it has been performed. The cancellation period is fourteen days and begins on the day the contract is concluded. If the end of the period falls on a Saturday, Sunday or public holiday, the following working day is considered the end of the period. To meet the cancellation deadline, it is sufficient to send your communication regarding your right of cancellation before the cancellation period expires. In order to exercise your right of cancellation, you must inform the contracting party of your decision to cancel this contract by means of a clear written declaration (e.g. a letter sent by post or email). You can use the attached sample cancellation form, but this is not mandatory. Cancellations per phone are not accepted.
4.2 Consequences of Cancellation
If you cancel the purchase agreement, we will immediatley refund all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result in the case you chose a delivery option different from the cheapest standard delivery we offer) at the latest within fourteen days from the day on which we have received notification of your cancellation of this contract. For this repayment, we use the same means of payment you used in the original transaction, unless specifically agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send off the goods before the period of fourteen days has expired. The buyer bears the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.
Sample Withdrawal Form
(If you want to cancel the contract, please fill out this form and send it back).
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only for notification on paper)
(*) Cross out inapplicable sections.
5. Prices and Shipping Costs
The prices stated on the product pages include VAT and other price components. The shipping costs listed at the time of the order apply. The voucher can be sent by email and is available for the recipient to print out. Alternatively, the voucher can be sent per mail via a lettershop provider. For this purpose, the customer data required for shipping (title, name, address) are transmitted for further processing.
6.1 Payment is made either by Giropay, credit card, Sofortüberweisung, PayPal or cash payment at the hotel. Other payment methods are excluded.
6.2 You only have the right to offset if your counterclaims have been legally established or are undisputed or have been recognized by us in writing.
6.3 You can only exercise a right of retention if the claims result from the same contractual relationship.
7. Voucher Conditions and Validity
7.1 Only fully paid vouchers are valid and can be redeemed. Using one of the accepted payment methods, a voucher is valid immediately after the order and can be redeemed on the same day.
7.2 The voucher can only be redeemed in the amount paid for the voucher and explicitly not after the service stated on the voucher. All vouchers are issued as vouchers for the amount paid.
7.3 Vouchers are valid for three years from the end of the year in which the voucher was issued. If no date of issue is noted, the date of payment of the voucher applies. In the case of special offers or vouchers for selected events, the validity can be limited. You will find further information and the expiry date on the voucher.
7.4 A cash payment of the voucher value or of residual values is generally not possible.
7.5 The voucher value can be redeemed for all services of the voucher provider, subject to availability.
7.6 The voucher can only be redeemed if it is presented in printed form to the voucher provider at the latest on the day of arrival.
8.1 The vouchers can either be sent as PDF per email immediately after the online order has been received or alternatively as a dispatch by post in a high-quality voucher box.
8.2 From an order value of € 250.00, shipping is free, otherwise there is a shipping fee of € 9.00.
8.3 We only deliver one gift box per order. If you order several vouchers and want a gift box for each individual voucher, please process each order separately.
8.4 Vouchers are usually delivered within 3-5 working days. No shipping takes place on public holidays and weekends. For special holidays, e.g. Christmas the delivery time can increase.
8.5 The delivery is sent to the person and address specified in the order form. No liability is accepted for delays caused by mail delivery.
9. Data protection
The customer's data is requested, stored and used as customer data exclusively for the processing of the order. The basis for this are the relevant data protection provisions of the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG).
10. Dispute Settlement and Consumer Dispute Settlement Act
The European Commission provides a platform for online dispute resolution, which you can find at http://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
End of the terms & conditions.
As of January 2020.